RDP Address Format

Last Updated : Feb 02, 2021 |
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Command Line Format

The address format takes the form:
<full-path-to-proxytunnel.exe> --standalone=<free-port-on-local-host> -E --proxy="maint.<com-domain>:6443" --dest="<customer-id>[-<system-name>]-<co-located-server-ip-address>.maint.<com-domain>:3389" -P '<proxy-username>:<proxy-password>' -C '<full-path-ISRGRootX1-Pem-File>'
where:
  • < > indicates a field value to be replaced as detailed below. When replaced, omit the < > brackets.
  • [ ] indicates an optional field. If added, omit the [ ] brackets.

Destination Server Address

The --dest= part of the command line varies based on the type of destination server:
Server
Address
Primary
--dest="<customer-id>.maint.<com-domain>:3389"
Secondary or Expansion
--dest="<customer-id>-<system-name>.maint.<com-domain>:3389"
Co-located Server
--dest="<customer-id>-<system-name>-<co-located-server-ip-address>.maint.<com-domain>:3389"

Address Fields

The fields used in the address are:
  • <full-path-to-proxytunnel.exe> is the path to the proxytunnel.exe file. For example, C:\\Proxytunnel\proxytunnel.exe.
  • <free-port-on-local-host> is an available (unused) port of your local PC.
  • <com-domain> is the domain part of the address normally used to connect to COM, prefixed with maint. For example, if you normally connect to COM using admin.example.com, for remote support use maint.example.com.
  • <customer-id> is customer ID from COM. This is shown on the customer list view that includes the system. See Viewing the Customer List.
  • <system-name> is the optional non-primary IP Office system name to or through which, the connection is needed. The system names are shown in the customer system details (see Viewing the Customer System Details). Needed for
  • <co-located-server-ip-address> is the optional IP address of the server co-located with the IP Office through which you are connecting, prefix with -. A tunnel must also be configured in the IP Office configuration (see Creating Tunnels for Remote Servers and Services).
  • <proxy-username>:<proxy-password> are the user name and password of the reseller or distributor proxy management account for the IP Office system to which or through which the remote support connection is being routed. See Proxy Account Management.
  • <full-path-ISRGRootX1-Pem-File> is the path to the isrgrootx1.pem file. For example, C:\\Proxytunnel\isrgrootx1.pem.
Related links
Using Windows RDP