Enabling Additional COM Support Services

Last Updated : Jan 20, 2021 |
Prolog information
In addition to monitoring the status and alarms of customer systems, COM can also support a number of other actions. The actions supported are configured using the settings below.
  • Normally these settings are set to the reseller/distributors required defaults by the customization file applied to the system when it was initially subscribed. See The "CustomData.xml" File.
  1. Access the system using IP Office Web Manager.
  2. Select System SettingsSystem.
  3. Select Remote Operations.
  4. Select the required settings:
    ADDITIONAL INFORMATION:
    Setting
    Description
    Centralized Management
    Support remote connections to IP Office servers using IP Office admin tools (System Status Application, SysMonitor and IP Office Web Manager).
    Centralized Diagnostics Log
    Support the uploading and storage of system log files to COM. See Managing System Log Files.
    Remote Upgrade/Backup
    Support backup and restore from COM. Enabling this setting automatically enables automatic daily backups. See Backing Up and Restore.
    Also support system upgrades. See Upgrading Customer Systems.
    Remote Access
    Support HTTPS, SFTP, SSH and RDP connections to IP Office servers managed by COM.
    Co-located Servers
    This option allows Remote Access support to be extended to other servers on the same network as the COM managed IP Office systems. That includes connection to UCM modules and standalone IP Office Application servers. This also requires configuration of a TCP tunnel for each connection (see Creating Tunnels for Remote Servers and Services).
  5. Click Update.