Upgrading Systems

Last Updated : Jul 05, 2021 |
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Before you begin
  • This process is only supported to systems on which Remote Upgrade/Backup has been enabled. See Enabling Additional COM Support Services.
  • A system can only perform one action (Backup, Restore or Upgrade) at any time. That includes automatic backups which occur between 02:00 and 04:00 each day (system time).
  • As with all upgrades, it is recommended that you backup the systems prior to upgrading. See Backing Up and Restore.
The following process can be used to upgrade subscription systems.
  • This is only supported for Administrator, Supervisor and Operator users.
  • Multiple systems can selected for upgrading as part of the same action. However, when doing this all the selected systems must be the same type or server, either Server Edition or IP500 V2.
  • When upgrading a Server Edition server, after the primary server is upgraded, all other servers in the primary server's network are upgraded via their websocket connections.
  • When upgrading a IP500 V2 server that is in a SCN network, each server in the network needs to be individually upgraded.
  1. View the customer list. See Using the Customer List.
  2. Select the checkbox next to the systems you want to upgrade. They should display a Upgrade Available icon in their status meaning New Version Available.
  3. Click Action.
  4. Click on Upgrade and then select one of the choices:
    ADDITIONAL INFORMATION:
    Option
    Description
    Transfer & Upgrade
    Transfer the files required to upgrade the selected system/systems and then perform the upgrade.
    Transfer
    Transfer the files required for upgrading the system but do not perform the upgrade. The upgrade can be completed when required using the Upgrade action.
    Upgrade
    Upgrade the system to which upgrade files have been transferred using the Transfer action.
  5. Use Restart IP Phones to select whether you want all IP phones restarted after the upgrade. If restarted, the phones will update their settings file and, if necessary, firmware.
  6. Select the version of the component required from the list.
  7. Click Transfer & Upgrade, Transfer or Upgrade as previously selected.
  8. The task is added to the list of scheduled jobs and started immediately if no scheduled date and time was set. See Viewing Scheduled Jobs.
Related links
Upgrading Customer Systems