Using Customer Operations Manager for IP Office Subscription Systems

Enabling Remote Support on an IP Office System

Last Updated : Jul 05, 2021 |

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COM can relay HTTPS, RDP and SSH connections to the customer's IP Office servers and other servers on the same network as the IP Office servers.

In order to do this:

#	Stage	See ...
1.	Set a COM proxy account user name and password:	The reseller or distributor associated with the system needs to have a COM proxy account enabled. See Proxy Account Management.
2.	Enable remote support on the customer system:	The customer's primary server needs to be configured to allow remote support. See Enabling Remote Connection.
3.	Create tunnels for co-located remote servers	Remote support to non-IP Office servers requires the addition of tunnels to the IP Office configuration.
4.	Configure the remote support method:	For HTTPS browser access: See Using HTTPS for Remote Support. For SSH access: Windows: See Using SSH from Windows. Linux: See Using SSH from Linux. For RDP access: See Using Windows RDP.

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