COM User Roles

Last Updated : Jul 13, 2022 |
Prolog information
Metadata
Keywords:
Each COM user account is configured with a particular role. That role determines the actions the user can perform and the customer systems they can see.
Function
Administrator
Support
Supervisor
Operator
Read-Only
Used by
Avaya
System provider
DevOps
Support
–
Created by the system provider as required.
See which customers
All
Assigned customers only.[1]
View Dashboard
✓
✓
✓
✓
✓
View Alarms
✓
✓
✓
✓
✓
View Customer List
✓
✓
✓
✓
✓
View Customer Details
✓
✓
✓
✓
✓
View Remote Support Addresses
–
–
✓
✓
✓
Idle Logout
✓
✓
✓
✓
✓
Launch Application
✓
–
–
✓
–
Customer Management
The users can perform the following actions on customer systems:
Backup/Restore
✓
–
✓
–
–
Upgrade Customers
✓
✓
–
✓
–
Add/Delete Customers
✓
–
–
✓
–
Edit Customers
✓
–
–
–
–
Log File Management
✓
✓
✓
✓
–
Refresh Customization Files
✓
✓
✓
✓
–
Customization File Management
✓
–
–
–
–
Resend System Email
✓
✓
✓
✓
–
COM Service Management
The users can perform the following COM server actions:
COM Preferences
✓
–
–
–
–
Create COM Users
✓
–
✓[2]
–
–
Assign COM Users
✓
–
✓[2]
–
–
  1. Supervisor users can only see customer systems to which they are assigned. See Assigning Users to a Customer.
  2. Supervisor users can create additional Operator users and assign them to any of their own assigned systems.
Related links
Customer Operations Manager