Failover scenarios

Last Updated : Oct 28, 2024 |

Use the following checklist for failover scenarios:

Note:

Follow the procedure in the table for any Avaya Experience Platform™ (On-Prem + Connect) outages. The existing Avaya Experience Platform™ (On-Prem + Connect) agent can be logged into SIP or H.323 hard phone or softphones during Avaya Experience Platform™ (On-Prem + Connect) outages.

No.

Tasks

Description

1

Existing SIP agent

a

Avaya Experience Platform™ (On-Prem + Connect) outage

  1. Log out of Avaya Experience Platform™ (On-Prem + Connect) Workspaces.

  2. Log on to the conventional SIP endpoint, with pre-existing SIP station and agent ID.

b

Avaya Experience Platform™ (On-Prem + Connect) restored

  1. Log out from the conventional SIP endpoint.

  2. Log on to Avaya Experience Platform™ (On-Prem + Connect) Workspaces and Start Work.

2

No existing SIP or H.323 agents. New SIP agents are created.

a

Avaya Experience Platform™ (On-Prem + Connect) outage

Applicable when you do not have any existing SIP or H.323 agents and new SIP agents are created for Avaya Experience Platform™ (On-Prem + Connect). Here, during Avaya Experience Platform™ (On-Prem + Connect) outage, the agents can use applications such as Avaya Workspaces, after installing it, following the steps under Existing SIP agent.

To perform a failover after the installation, follow the steps as given under Existing SIP agent.

b

Avaya Experience Platform™ (On-Prem + Connect) restored

To perform a failback to Avaya Experience Platform™ (On-Prem + Connect) after restoring the connectivity or cloud operations, follow the steps as given under Existing SIP agent.

After Avaya Experience Platform™ (On-Prem + Connect) is restored, agent must logout from traditional client and login again on Avaya Workspaces.

3

Existing H.323 agent migration - Option 3: Convert station to SIP

This option applies to a customer who shifted from H.323 to SIP. During the Avaya Experience Platform™ (On-Prem + Connect) outage, the customer may not choose shift back to H.323, and must use a traditional SIP client.

a

Avaya Experience Platform™ (On-Prem + Connect) outage
Use SIPCC supported SIP soft phone or 96x1/J100 phones to log in to the station and agent.

  1. Log out of Avaya Experience Platform™ (On-Prem + Connect) Workspaces.

  2. Log on to the traditional SIP client (soft phone or 96x1/J100 phones), with pre-existing SIP station and agent ID.

b

Avaya Experience Platform™ (On-Prem + Connect) restored

  1. Log out the agent and the station from the traditional SIP client.

  2. Log on to Avaya Experience Platform™ (On-Prem + Connect) Workspaces and Start Work.

4

Existing H.323 agent migration - Option 1: Additional SIP station along with existing H.323 station

This option applies to an agent with an additional SIP station created besides the existing H.323 setup so as to not disturb the prior setup. During the Avaya Experience Platform™ (On-Prem + Connect) outage, the agents can revert to the prior setup.

a

Avaya Experience Platform™ (On-Prem + Connect) outage

  1. Log out of Avaya Experience Platform™ (On-Prem + Connect) Workspaces.

  2. Log out of UC-only endpoint if in use.

  3. Log on to the conventional H.323 endpoint, with pre-existing H.323 station and agent ID.

b

Avaya Experience Platform™ (On-Prem + Connect) restored

  1. Log out the agent from the existing H.323 station. User can still have the H.323 station logged in and only logout the agent id and perform Start Work on Avaya Workspaces.

  2. Log on to Avaya Experience Platform™ (On-Prem + Connect) Workspaces and Start Work.

6

Avaya Aura® Communication Manager settings

Avaya Aura Communication Manager settings