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Last Updated : Oct 30, 2024 |

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Overview

Avaya Experience Platform™ Public Cloud Solution Description

Avaya Experience Platform™ Public Cloud Solution Description

Know about tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.

  • Sales engineers

  • Business partners

  • Solution architects

  • Implementation engineers

Deploying

Deploying Avaya Experience Platform™ (On-Prem + Connect)

Deploying Avaya Experience Platform™ (On-Prem + Connect)

Prepare, install, and configure Avaya Experience Platform™ (On-Prem + Connect).

  • Implementation engineers

  • Account administrators

Administering

Administering Avaya Experience Platform™ Public Cloud

Administering Avaya Experience Platform™ Public Cloud

Administer Avaya Experience Platform™ Public Cloud and Avaya Experience Platform™ (On-Prem + Connect).

  • Account administrators

  • Supervisors

Administering Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect)

Administering Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect)

Configure and administer the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™ (On-Prem + Connect).

  • Developers

  • CRM Administrators

  • Avaya Experience Platform™ Administrators

Configuring corporate contacts for Avaya Workspaces with Avaya Experience Platform™ (On-Prem + Connect)

Configuring corporate contacts for Avaya Workspaces with Avaya Experience Platform™ (On-Prem + Connect)

Configure and administer the features and capabilities of the Corporate Contacts widget in Avaya Experience Platform™ (On-Prem + Connect).

  • Sales engineers

  • Implementation engineers

  • Administrators

Using

Using Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect)

Using Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect)

Use the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect).

  • Agents

  • Supervisors

Using Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect)

Using Avaya Workspaces for CRM with Avaya Experience Platform™ (On-Prem + Connect)

Use the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™ (On-Prem + Connect).

  • Agents

  • Supervisors

Using corporate contacts in Avaya Workspaces with Avaya Experience Platform™ (On-Prem + Connect)

Using corporate contacts in Avaya Workspaces with Avaya Experience Platform™ (On-Prem + Connect)

Use the features and capabilities of the Corporate Contacts widget in Avaya Workspaces.

  • Agents

  • Supervisors

Videos

Avaya Experience Platform™ (On-Prem + Connect) Application Center Administration

Avaya Experience Platform™ (On-Prem + Connect) Application Center Administration

Administer Avaya Experience Platform™ (On-Prem + Connect).

  • Account administrators

  • Supervisors

Using Avaya Experience Platform™ (On-Prem + Connect) for supervisors

Using Avaya Experience Platform™ (On-Prem + Connect) for supervisors

Perform supervisor actions using Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect).

  • Account administrators

  • Supervisors

Using Avaya Experience Platform™ (On-Prem + Connect) for agents

Using Avaya Experience Platform™ (On-Prem + Connect) for agents

Manage the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ (On-Prem + Connect).

  • Agents

  • Supervisors

Getting Started with Avaya Workspaces for CRM for Avaya Experience Platform™ (On-Prem + Connect)

Getting Started with Avaya Workspaces for CRM for Avaya Experience Platform™ (On-Prem + Connect)

Get an overview of Avaya Workspaces for CRM for Avaya Experience Platform™ (On-Prem + Connect) and manage interactions.

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