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Deploying Avaya Experience Platform™ (On-Prem + Connect)

Table of Contents

Type to filter navigation items by title
  • Notices
  • Introduction
    • Purpose
  • Overview
    • Avaya Experience Platform (On-Prem + Connect) solution overview
    • Avaya Experience Platform (On-Prem + Connect) solution components
      • Avaya Hybrid Cloud Gateway overview
    • Avaya Experience Platform (On-Prem + Connect) hybrid architecture
    • Avaya Hybrid Cloud Gateway overview
  • Deployment process
    • Deployment process flow
    • Ordering Avaya Experience Platform (On-Prem + Connect)
  • Planning and preconfiguration
    • Planning and preconfiguration
    • Solution pre-requisites and considerations
    • Avaya Aura and Avaya Experience Platform On-Prem configuration
      • Configuring maximum number of devices that can register concurrently for MDA
    • Avaya Experience Platform (On-Prem + Connect) with Avaya Session Border Controller for Enterprise
    • Integrating Avaya Experience Platform (On-Prem + Connect) with Avaya Session Border Controller for Enterprise
    • VMware specifications for Avaya Hybrid Cloud Gateway deployment
    • Software-only deployment artifacts
    • Hardware requirements for the software-only system layer
    • Client specifications
    • Network pre-requisites and considerations
    • Network requirements
    • Connectivity requirements
    • Network firewall configuration
    • Port Matrix
      • Firewall port matrix for signaling and data synchronization
      • Firewall port matrix for media
      • Avaya Aura Device Services directory search
      • FQDNs and IP addresses of Avaya Experience Platform (On-Prem + Connect) components
  • Deploying Avaya Aura®
    • Avaya Aura deployment
  • Deploying Avaya Aura ® Device Services
    • Avaya Aura Device Services deployment
    • Adding the Avaya Hybrid Cloud Gateway FQDN on Avaya Aura Device Services
  • Deploying Avaya Hybrid Cloud Gateway
    • Avaya Hybrid Cloud Gateway deployment and configuration
    • Deploying the Avaya Hybrid Cloud Gateway OVA using the vCenter Client
    • Avaya Hybrid Cloud Gateway software-only system layer overview
      • Performing software-only installation of Avaya Hybrid Cloud Gateway
        • RHEL disk partition
        • Creating a non-root user
      • Avaya Hybrid Cloud Gateway common binary installation
    • Avaya Hybrid Cloud Gateway installation options
      • Cluster set up (Silent installation)
        • Silent installation of Avaya Hybrid Cloud Gateway
        • Installing or upgrading Avaya Hybrid Cloud Gateway in a tmux session
        • Performing a silent installation of the Avaya Hybrid Cloud Gateway seed node
        • Properties file template for silent installation of the Avaya Hybrid Cloud Gateway seed node
        • Performing a silent installation of the Avaya Hybrid Cloud Gateway non-seed node
        • Properties file template for silent installation of the Avaya Hybrid Cloud Gateway non-seed node
      • Cluster set up (Interactive installation)
        • Performing an interactive installation of the Avaya Hybrid Cloud Gateway seed node
        • Performing an interactive installation of the Avaya Hybrid Cloud Gateway non-seed node
        • Configuring SIP trunks for Avaya Hybrid Cloud Gateway on System Manager
        • Verifying the completion of seed and non-seed node installation
    • Avaya Hybrid Cloud Gateway configuration
      • Configuring a system name
      • Enabling Hybrid Cloud Manager integration in the Avaya Hybrid Cloud Gateway portal
      • Creating a Hybrid Cloud Gateway admin user on System Manager
        • Changing the password on Avaya Aura System Manager
      • Restarting services
    • Configuring the Avaya System Manager element
      • Adding a user on System Manager with required roles to enable synchronization
    • Configuring the Avaya Hybrid Cloud Gateway element
      • Checking Hybrid Cloud status
    • Configuring the Avaya Communication Manager element
      • Adding a user on Communication Manager with required roles to enable synchronization
    • Configuring the Avaya Aura Device Services element
      • Avaya Aura Device Services configuration
    • Single sign-on configuration
      • SSO configuration with Okta Active Directory
        • Creating a SSO SAML application on Okta Active Directory
        • Assigning users to the Okta application and downloading the IdP metadata
        • Configuring the SAML element with the Okta Active Directory federation metadata file
        • Creating users for Okta Active Directory
      • SSO configuration with on-premise Active Directory
        • Configuring SAML element and downloading the metadata XML file
        • Importing the SAML element metadata on ADFS
        • Creating users for on-premise Active Directory
        • Configuring X-Frame-Options
      • SSO configuration with Azure Active Directory
        • Integrating Microsoft Azure Active Directory with Avaya Experience Platform Public Cloud
    • Configuring a profile
    • Configuring the system range and user voice plan
    • Configuring the reason codes and call work codes
    • Configuring users
      • Password policy and requirements
    • Audit Trail
      • Searching for events
      • Viewing an event
  • Post-deployment tasks
    • Post-deployment tasks
    • Verifying the Avaya Hybrid Cloud Gateway status
    • Verifying connectivity status
    • User acceptance testing
      • Validating agent log-in procedure
      • Validating agent states
      • Validating Avaya Aura Device Services integration
      • Validating the call flow
      • Validating agent logout
    • Screenpops with Avaya Experience Platform (On-Prem + Connect)
  • Avaya Hybrid Cloud Gateway non-standard SIP port overview
    • System requirements
    • Avaya Session Border Controller and System Manager configuration
      • Updating the signaling port in a deployment with Avaya Session Border Controller
      • Updating the Avaya Hybrid Cloud Gateway SIP listening port in a deployment with Avaya Session Border Controller
      • Updating the signaling port in a deployment without Avaya Session Border Controller
    • Configuring the Avaya Hybrid Cloud Gateway SIP listening port
    • Troubleshooting
      • Not all nodes of a cluster are running when configuring the SIP listening port
      • Port is already in use or other system errors while configuring the SIP listening port
  • Small profile cluster to large profile cluster migration
    • Migrating from a small to a large profile Avaya Hybrid Cloud Gateway cluster
    • Migrating from two small to two large profile Avaya Hybrid Cloud Gateway clusters
    • Migrating from two small to one large profile Avaya Hybrid Cloud Gateway cluster
    • Migrating a small primary and geo-redundant Avaya Hybrid Cloud Gateway cluster to a large primary and geo-redundant Avaya Hybrid Cloud Gateway cluster
    • Roll back Communication Manager linking
    • Decommissioning the Avaya Hybrid Cloud Gateway cluster
  • Avaya Hybrid Cloud Gateway - Backup, Restore, and Rollback
    • Avaya Hybrid Cloud Gateway - Backup and Restore
    • Manual backup
    • Creating a manual backup
    • Automatic backup
    • Configuring automatic backups
    • Changing the location of automatic backups
    • Restoring a node in an Avaya Hybrid Cloud Gateway cluster
    • Restoring an entire cluster of Avaya Hybrid Cloud Gateway
    • Performing a rollback operation on Avaya Hybrid Cloud Gateway
  • Disaster Recovery
    • Disaster Recovery overview
    • System architecture
    • Partial failure
    • Avaya Aura Session Manager failover
    • Avaya Aura Communication Manager failover
    • Duplex Communication Manager failover
    • Avaya Aura System Manager failover
    • Avaya Hybrid Cloud Gateway failure
    • Complete failure
    • Data Center 1 complete failure
  • Resources
    • Documentation
      • Related documents
      • Avaya Documentation Center navigation
    • Training
    • Support
      • Using the Avaya InSite Knowledge Base
  • Single node deployment overview
    • Checklist to support a single node deployment of Avaya Hybrid Cloud Gateway
  • Procedures to add, remove, and upgrade nodes
    • Adding more nodes to an existing cluster
      • Installing a non-seed node to Avaya Hybrid Cloud Gateway
      • Configuring SIP trunks for Avaya Hybrid Cloud Gateway on System Manager
      • Restarting services
    • Removing an existing node from the cluster
      • Uninstalling an existing Avaya Hybrid Cloud Gateway node from the cluster system
      • Removing the SIP trunks for Avaya Hybrid Cloud Gateway on System Manager
      • Using maintenance commands
    • Upgrade Avaya Hybrid Cloud Gateway nodes
      • Upgrading the Avaya Hybrid Cloud Gateway cluster setup
      • Upgrading during zero downtime
    • Decommissioning and adding a new Avaya Hybrid Cloud Gateway
      • Migrating agents between Avaya Hybrid Cloud Gateway clusters
  • Fault tolerance within the Hybrid Cloud Gateway cluster
    • Fault tolerance within the Hybrid Cloud Gateway cluster
  • Alternate ways to provision an agent
    • Provisioning an existing SIP agent
    • Provisioning a new SIP Agent
      • Creating a new SIP agent in Avaya Aura System Manager
      • Configuring feature buttons
      • Creating a new user
      • New User page field descriptions
      • Log on to Avaya Workspaces
    • Provisioning an existing H.323 agent migration - Convert station to SIP
      • Converting existing H.323 station in Communication Manager to SIP station
      • Creating a new Session Initiation Protocol (SIP) user in System Manager
    • Provisioning an existing H.323 agent migration - Additional SIP station
    • Failover scenarios
      • Performing fallback to existing Avaya Experience Platform On-Prem client
      • Changing the station type to SIP
    • Avaya Aura Communication Manager settings
  • Firewall port matrix for Avaya Workspaces
    • Firewall port matrix for Avaya Workspaces
      • Google APIs
      • Microsoft
      • Statsig
      • Pendo
      • Adobe
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Deploying Avaya Experience Platform™ (On-Prem + Connect)
Provisioning a new SIP Agent

Provisioning a new SIP Agent

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Last Updated : Oct 09, 2023 |
Avaya Experience Platform™
Avaya Experience Platform™ (On-Prem + Connect)
Deploying

Use the following checklist for provisioning a new SIP agent:

Task

Description

Initial provisioning

  1. Creating a new SIP agent in Avaya Aura System Manager

  2. Configuring feature buttons

  3. Creating a new user

  4. Log on to Avaya Workspaces

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