Ensure to meet the following network specifications:
Metric |
Recommended |
Acceptable |
One-way Network Delay |
< 80 milliseconds |
< 180 milliseconds |
Network Jitter |
< 10 milliseconds |
< 20 milliseconds |
Network Packet Loss (voice) |
1 % |
3 % |
QoS Enabled (enterprise network only) |
Recommended |
Recommended |
Network bandwidth per agent for WebRTC voice |
300 Kbps |
300 Kbps |
Number of concurrent calls |
Recommended bandwidth |
1 |
300 Kbps |
10 |
3 Mbps |
100 |
30 Mbps |
500 |
150 Mbps |
1000 |
300 Mbps |
