Adding call work codes in the Web Client

최근 업데이트 : Nov 03, 2024 |

Procedure

  1. Navigate to Administration > Call Center Administration > Call Work Codes.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.

    CMS Supervisor displays the call work codes administered for the selected ACD.

  3. Click Add Call Work Code.