Adding an agent group in the Web Client

최근 업데이트 : Sep 10, 2024 |

About this task

You can add an agent group in the Dictionary and define a name for it.

Procedure

  1. Navigate to Administration > Dictionary > Agent Groups.
  2. In the Current ACD list, select the active ACD for which you want to manage agent groups.

    CMS Supervisor displays the agent groups administered for the selected ACD.

  3. Click Add Agent Group.
  4. In the Agent Group Name field, enter a name for the new agent group.
  5. Click OK to save your changes.