Consider the following before working with pseudo-ACDs:
Each pseudo-ACD is given a number from 9 through 26. Numbers 1 through 8 are reserved for eight real ACDs connected to the CMS server.
To load pseudo-ACD data, the CMS server must have enough free space available. Use the Free Space Allocation page to see how much space is required for the existing ACDs and how much is available for pseudo-ACD data.
Use Data Storage Allocation to define how much historical data will be stored for the pseudo-ACD. Enter storage values equal to or greater than those used for the ACD which originally held the data.
Set storage intervals for the pseudo-ACD data to match the interval size and data collection times of the ACD from which the data was taken.
Data collection can be running when modifications are made in the Data Storage Allocation or Storage Intervals page for a pseudo-ACD, but CMS must be in single-user mode.
For users to access a pseudo-ACD, they must have ACD access permissions, which can be granted from the User Permissions page.
Before deleting a pseudo-ACD, turn off permissions to it so that users will not be working in the pseudo-ACD when it is deleted.
CMS does not automatically summarize pseudo-ACD data.
The following menu items are applicable to a pseudo-ACD:
Reports |
CMS System Setup |
Maintenance |
Historical Dictionary — all submenu items Custom Reports — all submenu items User Permissions — all submenu items |
Data Storage Allocation Data Summarizing Free Space Allocation Load Pseudo-ACD Data Pseudo-ACD Setup |
Archiving Status Backup/Restore Devices Printer Administration |
