Adding a pseudo-ACD in the Web Client

최근 업데이트 : Oct 17, 2024 |

Procedure

  1. Navigate to System Setup > Pseudo-ACD Setup.

    CMS Supervisor displays the list of administered pseudo-ACDs.

  2. Click Add Pseudo-ACD Setup.
  3. In the ACD Number field, enter an unused number from 9 to 26 to correspond with the new pseudo-ACD.
  4. Click OK to save your changes.