Modifying the switch time zone using the PC Client

최근 업데이트 : May 04, 2020 |

Procedure

  1. From the Controller window, navigate to Tools > System Setup.

    CMS Supervisor displays the System Setup window.

  2. In the Operations list, highlight Storage Intervals.
  3. In the ACD field, select the ACD which will have its time zone offset changed.
  4. Click OK.

    Supervisor displays the Storage Intervals window.

  5. In the Switch time zone offset (-23 to +23) field, enter the number of hours that will convert the time zone of the ACD so that it matches the time zone of the CMS server.

    If the ACD time is ahead of the CMS server time, you must enter a plus sign (+) followed by the number of hours the ACD is ahead. If the ACD time is behind the CMS server time, you must enter a minus sign (-) followed by the number of hours the ACD is behind.

    For example, if the master ACD is in New York City and the CMS server is in Los Angeles, you would enter +3 because the ACD is 3 hours ahead of the CMS server time. The time zone offset does not affect the time stamps that are used with historical data.

  6. From the menu bar, select Actions > Modify.

    CMS adjusts the time setting of the ACD by the value specified. The status bar will display a Successful message when the operation is complete.

    Note:

    The CMS time reverts to the operating system (Linux) clock if the link to the ACD that is designated as the master clock stops functioning. Even if the link begins to function normally, the only way CMS will reset back to the master clock is to either turn CMS off and then on or reboot the server.

  7. Restart data collection.

    See Turning data collection on and off using the PC Client for information on this procedure.

  8. Return CMS to multi-user mode.

    See Changing the CMS operational state using the PC Client for information on this procedure.