This document describes how to administer call center features of Avaya Call Management System (CMS) using CMS Supervisor.
CMS Supervisor is available in two client interfaces:
Web Client, where you access CMS using a web browser.
PC Client, where you access CMS using a software package installed on a user’s personal computer (PC).
Most administrative tasks are available using either client, but some tasks are only available using one client or the other. Procedures in this document identify which tasks are available from the Web Client or the PC Client.
This document is intended for:
