The External Application Status feature, a separately purchased option for CMS , sends real-time data to an external device or to an external program.
Note:
External Application Status feature administration is only available from the PC Client.
The types of external devices or programs used with the External Application Status feature can consist of the following:
A wallboard - This is a large display placed in a call center where all agents can view data. This data can consist of the number of calls in the queue, calls being handled by different splits/skills, and other information.
An employee scheduler program - This third-party software is used to compare the start and end times for agents with schedules created by management.
A call center data consolidation program - This third-party software is used to collect data from all call centers for reporting purposes.
