Consider the following when working with call work codes:

• Call work codes must be positive integers with 1 to 16 digits. Try to consistently use a fixed number of digits to make it easier to add, delete, and search for call work codes.

• Call work code 0 is always assigned and is used to collect information on unassigned call work codes. Call work code 0 cannot be deleted. If an agent enters an unassigned call work code, it is displayed as code 0 on the call work code report. If a call work code exception is defined, the agent exceptions historical report shows the agents who entered invalid or unassigned call work codes.

• Disk space must be allocated for call work codes. Call work codes are assigned to a specific ACD. The number of call work codes that can be assigned depends on the data storage allocation settings for the ACD. See Data storage allocation for more information.

• Daily, weekly, and monthly standard historical reports are available for call work codes. Call work codes are also displayed on the standard historical call record report. For more information about reports, see Avaya CMS Supervisor Reports.

• You can assign names to call work codes in the Dictionary. The assigned name is displayed in reports instead of the numerical code.