Consider the following before changing call work codes in the Dictionary:

• Call work codes must be activated on the ACD before you can perform any administration tasks.

• Call work codes require storage space on the CMS file system. For information about configuring CMS settings, see Configuring CMS system settings.

• Call Work Code 0 is reserved for unadministered work codes so summary data can be collected. The default name for Call Work Code 0 is Unadministered codes, but this name can be changed.

• Even though call work codes can be up to 16 digits long, a Dictionary name can only be assigned to a call work code that is 9 digits long.

• Tenant users must have permissions for the call work codes they need to manage.