Deleting a login ID name using the PC Client

Last Updated : Dec 02, 2019 |

Procedure

  1. From the Controller window, select Commands > Dictionary.

    CMS Supervisor displays the Dictionary window.

  2. In the Operations list, select Login identification.
  3. In the ACDfield, enter the ACD or ACD Group in which the login ID name to delete resides.
  4. Click OK.

    CMS Supervisor displays the Dictionary Login Identifications window.

  5. To find a login ID to delete, only one of the fields requires that you specify a value. Perform one of the following actions to specify a login ID in the Dictionary:

    • In the Login ID field, enter the number of the login ID.

    • In the Agent Name field, enter the name of the agent.

  6. From the Actions menu, select Find one.

    CMS Supervisor retrieves and displays the information for the specified login ID name, if valid.

  7. From the Actions menu, select Delete.