Permissions required to administer agent exceptions

Last Updated : Nov 18, 2024 |

Depending on the procedure that you want to perform, you need the following permissions:

  • To view agent exceptions, the user ID used to log in to this Supervisor session requires read permission for the Exceptions subsystem and all affected splits/skills as well as the exceptions permission for the affected splits/skills.

  • To add, delete, or modify agent exceptions, the user ID used to log in to this Supervisor session requires write permission for the Exceptions subsystem and all affected splits/skills as well as the exceptions permission for the affected splits/skills.