Deleting a call work code name in the Web Client

Last Updated : Oct 30, 2024 |

Procedure

  1. Navigate to Administration > Dictionary > Call Work Code.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.

    CMS Supervisor displays the call work codes administered for the selected ACD.

  3. Click Delete next to the item you want to delete.

    The Confirm Delete dialog box is displayed.

  4. Click Yes to complete the change.