A pseudo-ACD is an area created on the CMS server to store previously backed-up ACD data. Unlike a real ACD, a pseudo-ACD does not communicate with a Communication Manager ACD system.
Pseudo-ACDs are used to store data which can then be viewed in reports. This can be useful in the following scenarios:
Storing data from an off-site call center for the purposes of reporting in conjunction with an on-site CMS.
Storing data for archiving purposes. This data can no longer be deleted by the Data Storage Allocation feature and can be used to generate reports with older data for comparison with more recent ACD data.
