Turning data collection on and off using the PC Client

Last Updated : May 05, 2020 |

Procedure

  1. From the Controller window, navigate to Tools > System Setup.

    CMS Supervisor displays the System Setup window.

  2. In the Operations list, highlight Data Collection.
  3. Click OK.

    Supervisor displays the Data Collection window.

  4. In the ACD field, select the ACD which will have data collection turned on or off.
  5. Under Data Collection, select one of the following options:

    • On - Enables data collection for the selected ACD.

    • Off - Disables data collection for the selected ACD.