Viewing connection status of an ACD using the PC Client

Last Updated : May 07, 2020 |

Procedure

  1. From the Controller window, navigate to Tools > Maintenance.

    CMS Supervisor displays the Maintenance window.

  2. Click the Operations tab.
  3. Select Connection Status in the Operations list.
  4. Click OK.

    CMS Supervisor displays the Connection Status window.

  5. In the ACDs field, enter the name or number of the ACD or ACD Group.

    For a description of the connection status information, see Connection status descriptions.

  6. From the Actions menu, select Find one.

    CMS Supervisor displays the Connection Status window for the selected ACD.