Deleting split/skill permissions in the Web Client

Last Updated : Aug 08, 2024 |

About this task

You can delete split/skill access configurations that you no longer need. For example, if you want to change the splits/skills assigned to a user, you can delete the existing entry and then add a new one with the appropriate split/skill assignments.

Procedure

  1. Navigate to Administration > User Permissions > Split/Skill Access.
  2. From the Current ACD list, select the active ACD for which you want to manage split/skill access.

    CMS Supervisor displays the existing split/skill and exception access permissions for the selected ACD.

  3. Click Delete next to the item you want to delete.

    The Confirm Delete dialog box is displayed.

  4. Click Yes to finish deleting the split/skill access item.