The following rules apply when assigning names in the Dictionary:

• First character must be A-Z or a-z.

• Remaining characters can be A-Z, a-z, 0-9, underscores, periods, and commas.

• Spaces are allowed in all Dictionary names except calculation names and constant names.

• Names must be unique within each section of the Dictionary for an ACD. For example:

  • You can name trunk group 1 as sales, and skill 1 as sales, but you cannot name skill 1 as sales and skill 2 as sales on the same ACD.

  • Similarly, no two agents can have the same synonyms within the same ACD.

The following rules apply to the descriptions assigned in the Dictionary:

• Descriptions in the Dictionary can have from 0 to 50 characters.

• Descriptions can include all printable characters except semicolon (;), double quotes ("), and the pipe symbol (|).