This section provides the procedure for deleting a pseudo-ACD on a CMS server.
Procedure
From the Controller window, navigate to Tools > System Setup.
CMS Supervisor displays the System Setup window.
In the Operations list, highlight Pseudo-ACD Setup.
Click OK.
Supervisor displays the Pseudo-ACD Setup window.
In the ACD field, enter the name or number of a pseudo-ACD to delete.
From the menu bar, select Actions > Find one.
The status bar displays whether a match was found for the specified pseudo-ACD.
From the menu bar, select Actions > Delete.
CMS deletes the pseudo-ACD, the associated data, and returns any associated disk space to the database. When the operation completes, Supervisor displays a Successful message in the status bar.
