From the Controller window, navigate to Tools > System Setup.
CMS Supervisor displays the System Setup window.
In the Operations list, highlight Storage Intervals.
In the ACD field, select the ACD for which the intrahour interval will be changed.
Click OK.
CMS Supervisor displays the Storage Intervals window.
In the Intrahour interval (select one) group, select the option for the rate at which CMS archives call center data.
Caution:
Do not open another Storage Intervals window and attempt to change other settings during the following step. Doing so can result in the loss of database tables.
From the menu bar, select Actions > Modify.
CMS records the setting change and alters all previously recorded data to match this setting. This update process is lengthy and must not be interrupted. The status bar will display a Successful message when the operation completes.
