Adding a VDN name in the Web Client

Last Updated : Nov 03, 2024 |

Procedure

  1. Navigate to Administration > Dictionary > VDNs.
  2. In the Current ACD list, select the active ACD for which you want to administer VDN names.

    CMS Supervisor displays the VDNs administered for the selected ACD.

  3. Click Add VDN.

    The VDN can contain 3 to 13 numbers.

  4. In the VDN field, enter the VDN.
  5. In the VDN Name field, enter a VDN name.
  6. In the Description field, enter any additional information.

    This field cannot contain a pipe symbol (|), double quotes (“), or a semi-colon (;).

  7. Click OK to save your changes.