Consider the following before administering AUX reason codes in the Dictionary:

• The supported digits for AUX reason codes are 0 to 99.

• AUX reason code names can be up to 20 characters long.

• AUX reason code 0 is used for cases in which the switch automatically puts an agent into AUX work mode. You can change the name.

• Names must be unique within an ACD. No two AUX reason codes in the same ACD can have the same name.

• If you make changes to the AUX reason code names, you must restart any report that uses AUX reason codes to see the changes.