Use this procedure to migrate or merge data created using a previous version of CMS to the database of another CMS server using the same version of the software or a newer version of the software.
Before you begin
To migrate System Administration data or Agent and Call Center Administration data, CMS must be in single-user mode. For more information, see CMS operational states.
Procedure
From the Controller window, navigate to Tools > System Setup.
CMS Supervisor displays the System Setup window.
In the Operations list, highlight R3 Migrate Data.
To list all devices on the system, select Actions > List devices.
Select one of the following data type options:
Caution:
Attempting to migrate Agent and Call Center Administration data more than once might cause serious errors from which recovery is difficult. Performing the migration of this data a second time can result in the corruption of the password tables. To do a second migration of ACD administration data, do a second setup of the CMS software.
System Administration data (single-user required)
Agent/Call Center Admin data (single-user required)
Historical data
Enter a value in the Stop Date field.
Enter a value in the Stop Time field.
In the Specify ACD(s) to migrate group, select one of the following options:
All ACDs
Single ACD
From the menu bar, select Actions > Run. The Run menu item appears only if the settings for Data Collection and CMS State are appropriate for the type of migration selected.
CMS begins the migration process. The Status field reports the progress of the migration.
