Viewing Free Space Allocation detailed values using the PC Client

Last Updated : May 04, 2020 |

About this task

This section provides the procedure for viewing the allocations for each call center entity within an ACD.

Procedure

  1. From the Controller window, navigate to Tools > System Setup.

    CMS Supervisor displays the System Setup window.

  2. In the Operations list, highlight Free Space Allocation.
  3. Click OK.

    CMS Supervisor displays the Free Space Allocation input window.

    Note:

    The window make take a few minutes to open as CMS is calculating the current free space before the window can be displayed.

  4. In the ACD field, enter the name or number of the ACD to view.
  5. From the menu bar, select Actions > Get contents.

    CMS Supervisor displays a secondary window showing the amount of data currently in use by each call center entity.