ACD

Displays the number or name of the ACD.

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Application

Displays status for the application layer of the link between the ACD system and CMS .

waiting session - The application layer is inactive: This is the state of the application layer when the system is first powered on.

translation pumpup: CMS is receiving translations from the ACD system. Translations are needed for CMS to correctly track the ACD calls coming from the switch.

data transfer: The application layer can receive and transmit data successfully.

not collecting data: Data collection has been turned off. You can turn data collection back on from System Setup > Data Collection.

CMS System Setup - The link has gone down: The connection link is down.

busied out (switch): The link between CMS and the ACD system has been busied out from the switch side, usually to change switch translations.

Session

Displays status for the session layer of the link between the Communication Manager system and CMS.

quiescent: The session layer is inactive. This is the state of the session layer when the system is first powered on.

waiting acceptance: The session layer is waiting for the connection layer to become operational and for the remote session layer to accept the session.

data transfer: The session layer can now transmit and receive data from the ACD.

Connection

Displays status for the connection layer of the link between the ACD and CMS.

Next to the connection status, you see which server is connected (primary or secondary). This information is useful in an HA environment where a secondary server is deployed.

operational: The connection is operational and can transmit information between the ACD and CMS.

quiescent: The connection is inactive. This is the state of the connection when the system is first powered on.

out of order: Something is wrong with the connection to the ACD. For example, the network connection between the ACD and CMS is not working.

waiting session accept: The link is down.

Date/Time

Displays the date/time for the ACD, unless the link to the ACD is down when CMS is brought up. If this happens, CMS uses the operating system time until the link is reestablished.

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Error

Displays any errors found.

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