Considerations for administering calculations

Last Updated : Nov 18, 2024 |

Consider the following before changing calculation names in the Dictionary:

  • Calculation names must be one word with no spaces.

  • Reports do not run if you embed calculations more than three levels deep.

  • You cannot delete standard calculation names. For information about standard CMS calculations, see Avaya Call Management System Database Items and Calculations.

  • You can identify your own calculation names in all lowercase letters to distinguish them from the standard CMS Supervisor calculation names. The standard calculation names are in all uppercase letters.

  • If you delete a custom calculation from the Dictionary, any report with that calculation does not run.

  • You can adversely affect standard reports if you change a standard CMS Supervisor calculation. Reports might run, but the results could be unpredictable.

  • Reports do not run if you create calculations that reference each other in a circular way. For example, assume that CALC_1 uses CALC_2 in processing. If CALC_2 then uses CALC_1, this creates a circular pattern where the processing cannot be completed.