Consider the following when working with VDN names in the Dictionary:

• To administer VDNs, the Call Vectoring feature must be enabled on the ACD switch.

• Ensure that VDNs are created on the switch and assigned for measurement through CMS.

• Try to be consistent with the VDN naming on the ACD switch.

• To get a list of VDNs, run the vector configuration report. To conserve system resources, only name VDNs that are being used instead of naming all VDNs.

• If you make changes to VDN names when a report that includes those VDNs is running, you must exit the report and run it again to see the changes.