Backup Data page descriptions

Last Updated : Feb 11, 2025 |

To perform a maintenance backup, navigate to Maintenance > Back Up Data. This page displays status information and provides options for setting up the backup. Check boxes are also available to specify the data you want to back up. The following table describes the options on the Backup Data page:

Option

Description

Status information fields:

Backups completed today

This status information field shows the number of backups completed for the current day.

Status

This status information field shows the status of the current or most recent backup and what is currently being backed up.

Errors

This status information field shows any errors found in the backup.

Device and ACD options:

Device Name

Use this drop-down list to change the backup device.

ACD(s) to back up

Specify whether you want to perform a backup for all ACDs or for the current active ACD only.

Check boxes to select data to back up:

Local System administration data

Select this check box to back up IP addresses, port numbers, and other data configured during installation.

CMS System administration data

Select this check box to back up user permissions, feature access permissions, additional main menu data, timetables, printer administration, default values, color choices, and custom report definitions. Note that custom report definitions does not include the data associated with custom reports.

ACD-specific administration data

Select this check box to back up call work code administration data, VDN administration data, data storage allocation information, exception administration data, agent trace data (historical list of agents traced), and ACD-specific Dictionary names.

Historical data

Select this check box to back up the historical data stored in the CMS database. If you select this check box, you must specify whether you want to perform a full or incremental backup.

  • Full: Includes data for all periods in the historical database. You must perform a full backup before the first incremental backup. Avaya recommends that you perform a full backup of your system periodically (for example, once a week).

  • Incremental: Includes the CMS data recorded since the last backup (incremental or full) was completed. Only the historical data can be stored incrementally. Administration data is stored in full.

Non-CMS data

Select this check box to include all data from Informix tables with names that start with c_. The table definitions for non- CMS Informix tables are not backed up because a CMSADM backup captures these tables.

Specific tables

Select this check box to back up data from specific data tables.

When you select this check box, you see table names and descriptions. Select the check boxes next to the tables you want to include in the backup.