Doing a maintenance backup using the PC Client

Last Updated : Feb 17, 2021 |

Procedure

  1. From the Controller window, navigate to Tools > Maintenance.

    CMS Supervisor displays the Maintenance window.

  2. Click the Operations tab.
  3. Depending on if you want to back up a single ACD or all ACDs, choose one of the following steps:
    • To back up a single ACD, enter the ACD identification in the ACD field.

    • To back up all ACDs, make sure no ACDs are selected in the ACD field.

  4. Select Backup Data in the Operations list.
  5. Click OK.

    Supervisor displays the Backup Data window.

    For a definition of the Backup Data options, see Backup Data page descriptions.

  6. In the Device Name field, verify that the correct backup device is displayed. If you need to select another device, select List devices from the Actions menu.
  7. If your device is tape, ensure that the Verify tape can be read after backup? check box is selected.

    It is recommended that you check the tape backup for readability. When the tape is verified, a message displays in the Status field. If the tape cannot be read, a message displays in the Error name field. See Common backup and restore error messages for information on additional error messages you may receive. If your device is a non-tape device (USB storage device or network), this check box is ignored.

  8. In the ACD(s) to back up field, select one of the following options:
    • The All ACDs option backs up data from all real ACDs (that is, not pseudo-ACDs).

    • The Current ACD option backs up data from the ACD that is displayed in the bottom right corner of the Backup Data window.

  9. The Data to back up check boxes, by default, are all selected. If you do not want to back up all of these data types, clear the types of data you do not want to be backed up.
  10. From the Actions menu, select Run.

    The backup process begins. When the backup process is complete, CMS Supervisor displays an acknowledgment window.

    If you have selected Tape as your backup device and your backup requires more than one tape, you receive a message telling you to mount another tape to complete the backup.

  11. When the backup completes, remove and label the tape(s) if your backup device is tape.