User access restrictions affect what tenant users can access based on the tenants for which they have permission. Review the following tenant user access restrictions:

• Special Agent/Agent Group restriction: Tenant users can only access tenant-specific agents and agent groups for which they have permissions.

• Special Call Work Code (CWC) restriction: Tenant users can only access the CWCs for which they have permissions.

• Reports restriction: The report data is restricted to only show ACD data for which the tenant user has permissions.

• Dictionary restriction: Tenant users cannot access Dictionary menu items and windows corresponding to agent groups and ACD groups. Tenant users can only access permissible tenant partitions for a single ACD.

• Call Center Administration restriction: Tenant users cannot access call center administration for vector content. Tenant user access to call center administration for ACD groups is filtered based on the permissions assigned.

• Tenant Administration restriction: Even if a tenant user is granted Write permission for the Tenancy feature, they cannot add, modify, or delete tenant assignments.

• User Permissions restriction: Tenant users cannot have Write access to the User Permissions feature. Tenant users cannot view permission information for other users. They can only view their own permission information.

  As a tenant user, you can use the Tenant Access Permissions menu to access the following information:

  • Your tenant access permissions.

  • Your vector access permissions.

  • Your ACD access permissions.

  • Your trunk group access permissions.

  • Your VDN access permissions.

  • Your split/skill access permissions.

  • Your tenant user data.

  • Your feature access. For each feature, you see whether you have Read access, Write access, both, or neither.

  • Your Main Menu Addition access, which shows the menu items for which you have access.