About changing agent skills using the PC Client

Last Updated : Nov 07, 2019 |

Use the Change Agent Skills window to configure agent skills on systems with Expert Agent Selection (EAS).

Use this feature to perform the following actions:

  • View the current skill assignment

  • Change the skills of an agent or agent template

  • Add agents to an agent template

  • Set the skill of an agent or agent template to Primary or Secondary

  • Set the level of the skill for an agent from 1 to 16