Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs

Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Library
Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs
Deutsch English Español (México) Français Français (Canada) Italiano Magyar Nederlands Português (Brasil) Русский עברית العربية 中文（简体）中文（繁體）日本語 한국어

Login

Administering Avaya Call Management System

Table of Contents

Filter navigation by title Type to filter navigation items by title

Notices
Introduction
- Purpose
- Change history
CMS overview
Getting started with the CMS Supervisor client
Administering Dictionary names for call center entities
Administering call center features
Administering call center agents
Administering users and user permissions
Administering exceptions
Managing tenant access
Configuring CMS system settings
Maintaining CMS
Using administration and maintenance reports
Scheduling for administration jobs
Scripting CMS operations
Using the operating system to access CMS and manage passwords
- CMS server login
  - Logging in to CMS from the remote console
  - Logging in to the CMS server from the virtual console
- Administering passwords
Using timetables and shortcuts
- Timetables
- Shortcuts
Resources
Updating time zones
- Updating time zones displayed to users
Glossary

Home

Administering Avaya Call Management System

staffed agent

staffed agent

Share this page

On LinkedIn
On X
On Email

PDF Export Options

This Topic
Entire Document

Last Updated : Mar 13, 2014 |

Avaya Call Management System

Administering

Supervisor

Intermediate

An agent who is currently logged in to the switch.

Send Feedback

Topic navigation

Previous Topic

split

Next Topic

standard reports

In this article

STAY CONNECTED

Sitemap
Terms of use
Privacy
Cookie Policy
Trademarks
Accessibility

© 2026 Avaya LLC