Dictionary search options in the PC Client

Last Updated : Jul 04, 2024 |

The Dictionary contains a global search feature that you can use to find a variety of information. Some examples of the types of information that you can search for in the dictionary are:

  • A login ID or a group of login IDs

  • A split, skill, or trunk group

  • ACD names

  • Database items

  • Calculations

  • Agent names

Consider the following:

  • You can search any pattern.

  • You can include an asterisk (*) or question mark (?) in your pattern.

  • The search is case sensitive.