Scripting an action

Last Updated : May 11, 2020 |

About this task

Use this procedure to create a script that results in the execution of an action. Running the saved script will cause an add, modify, no action, or delete action to be performed for the selected operation.

Caution:

When using scripts to change VDNs, verify that only one script is running at a time. If multiple scripts execute in parallel that are all changing VDNs, some VDN changes may not finish.

Valid items for scripting an action include:

  • Dictionary

  • Exceptions

  • Maintenance

  • System Setup

  • Agent Administration

  • Call Center Administration

Procedure

  1. Select the necessary item from the Commands menu on the Controller window.

    CMS Supervisor displays the selector window associated with the selected item.

  2. Highlight the operation to be made into a script from the Operations list on the Operations tab of the selector window.
  3. Select the OK button.

    CMS Supervisor displays the input window for the selected operation.

  4. Select Actions > Scripts from the menu bar of the input window.

    If none of the valid scriptable actions, Add, Modify, or Delete, are present, you cannot select Script.

    CMS Supervisor displays the Save as Script - Action window.

  5. Select the action to be performed by the script.
  6. Select the OK button.

    CMS Supervisor displays the Save as Script window.

    Note:

    If the Cancel button is selected, Supervisor dismisses this window and displays the input window without saving an action.

    CMS Supervisor displays the Save as Script window.

    Note:

    If the Cancel button is selected, CMS Supervisor dismisses this window and displays the input window without saving an action.

  7. In the Save as Script window, select a file folder location and file name.
  8. Specify the script type as either Automatic or Interactive.
  9. Select Save.

    CMS Supervisor displays an acknowledgment message box stating that the script has been saved.

  10. Select the OK button on the acknowledgment message box

    CMS Supervisor displays the Save as Script - Action window.