A vector is a series of steps that the contact center uses to route calls and determine the treatment for each call. From the Use the Dictionary to assign names to vectors. The vector names are displayed instead of numbers on vector reports and administration pages. Ensure that vector names reflect the configuration of your ACD and convey one or more of the following:

• The vector's purpose. For example, sales or customer service.

• The VDNs assigned to the vector.

• The splits/skills to which the vector sends calls.