Consider the following when creating agent groups:

• Limit the size of agent groups to approximately 99 agents. Larger agent groups can affect system performance.

• You can add or remove up to 32 agents at a time.

• When possible, report on consecutive Agent IDs in the same report.

• When possible, limit agent group reports and use skill-based reports.

• Tenant users must have permissions for the agent group they want to modify.