Adding an ACD group in the Web Client

Last Updated : Nov 03, 2024 |

About this task

Use this procedure to create an ACD group. After creating an ACD group, add member ACDs to the group.

Procedure

  1. Navigate to Administration > Call Center Administration > ACD Groups.
  2. Click Add ACD Group.
  3. In the ACD Group Name field, enter a name for the ACD group.
  4. Click OK to save your changes.