The following items should be read and understood before working with the data collection feature:
When data collection is turned on, the connection status of the link should be monitored to ensure data is being transferred. Use the Connection Status feature in the Maintenance subsystem to view this information.
The data collection feature does not apply for pseudo-ACDs as they do not collect data.
When changing the data collection status, each ACD must be administered separately.
Data collection must be disabled when making changes to the following features:
Viewing data through the features listed above can be done with data collection enabled.
Data collection must be turned on for the current ACD in order to activate an agent trace or do any switch administration from CMS.
When data collection is turned off, no new data is collected. If calls are in the system, the data they generate is not recorded in CMS. If data collection is to be turned off, it is best to wait for the current interval to be archived so that data loss is minimized.
