The following are examples of situations where the tenancy feature is useful:
Service providers can partition their ACDs so CMS can be used by multiple tenants or customers within the same ACD, but without access to each other’s data.
A call center with multiple business units that have separate independent functions can create tenants to allocate a different set of tenant partitions to each business unit.
Call centers with a hierarchical reporting structure can use tenancy to enable supervisors and report users to manage only a subset of call center resources.
