The ACD Status page displays the following information:
Information |
Description |
ACD |
The ACD name. |
Skills |
The skills measured by CMS. |
Skill members in use |
The agent/skill pairs that are currently logged in. |
Trunk Groups |
The trunk groups measured by CMS. |
Trunks |
The trunks measured by CMS. Unmeasured trunks are not included. |
VDNs |
The VDNs measured on the selected ACD. |
Vectors |
The vectors available for use in the selected ACD. |
Agents |
The number of agents. |
Error name |
The errors encountered by the ACD if applicable. |
