Modifying a skill name in the Web Client

최근 업데이트 : Sep 16, 2024 |

About this task

The Split/Skill Number field is read only and cannot be changed. You can change the associated name and description.

Procedure

  1. Navigate to Administration > Dictionary > Splits/Skills.
  2. In the Current ACD list, select the active ACD for which you want to administer skills.

    CMS Supervisor displays the list of skills administered for the selected ACD.

  3. Click Modify next to the item you want to modify.

    The Modify Item window is displayed.

  4. In the Split/Skill Name field, update the skill name.
  5. Optional Revise the information in the Description field.

    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.

  6. Click OK to save your changes.