In the Dictionary, you can add a name and description for a reason code. AUX reason code 0 is used for cases where the ACD automatically puts an agent into AUX work mode. You can still assign a name for this reason code.
Procedure
Navigate to Administration > Dictionary > AUX Reason Codes.
In the Current ACD list, select the active ACD for which you want to manage AUX reason code names.
CMS Supervisor displays the existing AUX reason code names for the selected ACD.
Click Add AUX Reason Code.
In the AUX Reason Code field, enter a value between 0 and 99.
In the AUX Reason Code Name field, enter a name for the reason code.
In the Description field, enter a brief description with additional information about the reason code.
You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.
